In business nowadays, the make or break factor to your success is the experience you’re providing to your customers. You could nail every single other aspect of your business, but if your customers aren’t happy, they won’t be coming back to you, and word of mouth about bad experiences travels fast.
This is why it’s essential for your business to be proactive in providing the very best experience it can, which means brushing up on your team’s customer service skills. Today, we’re going to detail six vital tips you can use to improve their skills and ultimately enhance the success of your business.…
As we all know, most business is conducted over the phone and if your incoming business calls are mishandled for any reason, the consequences could be dire. Such is the importance of telephone answering, that many companies go the huge expense of directly employing a receptionist – who is charged with a number of tasks.
If you are wondering about the possible telephone scenarios that could damage your business, here are the main ones.
Unanswered Calls
This is the “Kiss of Death” for any business and to make it worse, you have no idea how many calls have gone unanswered and subsequently, how many orders you let slip away.…
How consumers view your business is critical to its success — or failure. Brand awareness is one of the most significant factors that contribute to the successful running of a business. You want to make a great first impression that will last if you have aims to increase your consumer base and become a thought-leader in your sector.
Luckily, there are plenty of opportunities when it comes to enhancing the customer experience and your brand’s persona. Here, we look at what businesses can do to improve their customer service and boost their brand image to earn financial benefits.…
When you think about what a business fundamentally does, “building relationships” isn’t the first thing that comes to mind. Building relationships seems more suited for a counselor or someone who is involved in a service related job. Too often, people’s perception of a business is about selling people things. This is true only on the most basic level. However, when you think about what goes on in a transaction, communication is essential, and the building block of a solid relationship. The way to outperform the competition is to think in terms of relationships rather than just sales.…
What you give to customers doesn’t have to be limited by your budget. While some of these stories come from big companies with leeway to offer free products, the underlying message is that customer service reps should personalize their interactions with consumers in order to facilitate a genuine connection. You don’t have to offer a free steak or discounted clothing to make patrons feel appreciated. Zappo’s customer service stories prove that they do more than sell and deliver shoes. Or look to online services like Instant Checkmate for an example of accessible customer support—even if it’s to offer ways to cancel their services.…
