Companies of all sizes are turning to virtual receptionists like VirtualReception.com.au for a number of reasons. If you’re a freelancer, small business owner, or manager, you might be wondering if a virtual receptionist is truly worth it. In this article, we’re going to talk about some of the major reasons why virtual receptionists are helping companies of all sizes.
First, let’s consider why virtual receptionists are valuable. A virtual receptionist can work from anywhere and offers services such as answering calls, scheduling appointments, and handling faxes. They act as a conduit between you and your customers, just as a receptionist would. If you’d prefer to not pay the costs for a full-time on-site receptionist, a virtual receptionist might be a great solution for you.
Statistics show that up to 80% of callers will hang up and not leave a voicemail if their call goes unanswered. That’s a staggering statistic that truly underscores the need for constant contact. If you’re currently keeping in touch with your clients through e-mail, keep in mind that statistics show that 80% of customers prefer conversation to e-mail. Today, customers demand a seamless customer service experience and a stream of communication that flows effortlessly. Companies who can accommodate that are finding that they are benefiting in major ways.
With that in mind, let’s dive into a few big problems that virtual receptionists solve for freelancers, companies, and customers.
Virtual Receptionists Help Companies Cut Costs
One of the biggest problems that virtual receptionists help companies with are cutting costs. Any smart company knows to focus on reducing overhead, and when a company chooses to implement an on-site receptionist, they’re only driving up costs. The reason for this is that on-site receptionists are more expensive and typically less productive than virtual receptionists.
It’s said that an on-site receptionist is being payed 100% of the time and only working 25% of the time. Hiring an in-house receptionist typically costs more than its worth because a virtual receptionist can do just as much, if not more, for less money. In fact, companies have reported that they’ve cut costs up to 80% by using a virtual receptionist.
If you are looking for ways to cut costs without sacrificing too much, then hiring a virtual receptionist might just be they key you’ve been looking for.
Virtual Receptionists Solve Customer Service Gaps and Issues
In today’s world, customers demand excellent experiences, and they deserve them, too. When companies hire a virtual receptionist, they help to ensure that their customers get amazing customer service. Virtual receptionists typically have had professional training, which means that they are highly qualified to handle your customers’ needs. They are professional, friendly, and prompt. Plus, virtual receptionists can work longer and flexible hours to help field questions and messages from your customers beyond the hours of your normal work day.
If you have customers around the world or across the country, a virtual receptionist can likely help you work with those customers across time zones. Plus, you ensure that you have fewer missed calls. A virtual receptionist can help solve the problem of gaps in customer service by simply filling them. If you are getting customer complaints or if you’re just not happy with the customer service experience you’ve been offering your customers, then a virtual receptionist could help you deliver everything you and your customers want.
Virtual Receptionists Help Increase Productivity
For freelancers and small business owners in particular, the burden of managing multiple areas of business is great. Imagine having more time to handle other areas of your business. That’s exactly what virtual receptionists help you do. While they handle areas of communication and administration, as well as serve your customers with excellent service that keeps them coming back, virtual receptionists also give you the time to focus on the areas of your business that really keep the wheels turning. For instance, a virtual receptionist fields calls, and this gives you more time to focus on developing products or services. This can also give you more time for marketing.
If you feel like there aren’t enough hours in the day or you just want to be able to get more out of your time, then a virtual receptionist can be the solution for your needs.
Virtual Receptionists Help Grow Your Company and Enhance Your Brand
While hiring a virtual receptionist might seem like a small deal, it can actually be quite the big deal for the success of your company. In fact, hiring a virtual receptionist can be the key to growing your company to the next level. While offering a united front for your business, virtual receptionists can help you keep business coming in. A virtual receptionist means that your company has a branded image in which customers are able to reach you seamlessly.
If you’ve had difficulty growing your company beyond where it is, or if you’re looking for ways to enhance your brand image, then hiring a virtual receptionist could be the solution you’ve been hunting for.
Takeaway
Hiring a virtual receptionist might sound challenging at first, but the truth is that it’s not difficult to find a reputable company anywhere in the world who can handle your needs. With many virtual receptionists having been formally trained, you can help your company extend amazing service for customers and strengthen your company’s image. While hiring a virtual receptionist should always begin with research, the end result is almost always positive.
When searching for the right virtual receptionist for your needs, explore the company’s ratings and reviews, services, and history. Once you’ve found the right virtual receptionist, your company is almost sure to benefit and overcome the problems listed above.
