No matter how hard you try to create a great company with great products and services, there is going to be that one person that doesn’t like what you have to offer, and they’ll turn to their friends, family, and Internet strangers and let them know how much they didn’t like their experience with your company. When businesses receive negative feedback or know there’s someone out there talking bad about them, they tend to panic. After all, doesn’t negative information about your business mean it’s going to fail?…