Answering machines and voicemail are so 2005! There’s really no smart reason to use either in this day and age. Why, you ask? Modern customers want to speak to an actual human being when they call a business. Machines are very informal, and usually leave callers wondering when, or if they can expect to hear back from you. Not to mention, your answering machine can’t get in touch with you when someone calls with a serious problem or other business “fire” that needs to be dealt with on your end immediately.…