When it comes to customer support, one quality that stands out above all others is compassion. In a world dominated by technology and automation, it is easy for customer service representatives to lose sight of the person on the other end of the phone. As AI technology and customer service bots become increasingly popular, investing in human connection should be a primary concern for any client-facing industry. While businesses must, of course, focus on efficiency and productivity, smaller companies have the added benefit of being able to offer more personalization.…