Since the past couple of decades, the recent advances in Information Technology and related applications have provided companies with the perfect tools to achieve business success by promoting a higher level of customer interaction and internal as well as external organizational capability and efficiency. The data analytics process has improved and increased the quality of Business Intelligence thanks to the introduction of text mining applications, which act as a filter to help companies reduce the overflow of excessive and unusable data that circulates internally as well as externally on the world wide web.…